esimrails
HELP

Install guide

After you order, we send you a QR code by email and show it on your order page. Installing takes a few minutes.

Before you start

  • Your phone must be unlocked. A phone locked to its carrier will usually refuse an eSIM from another provider. Ask your carrier to unlock it before you travel, and check device compatibility as well.
  • You need an internet connection to install. Use Wi-Fi or your home SIM's mobile data while you add the eSIM.
  • Keep your home SIM's roaming settings in mind. Leave your home SIM in place for calls and texts. Switch off data roaming on the home SIM line, so your home carrier does not charge you, and switch on data roaming for the esimrails line.
  • Deleting an eSIM profile is final. If you remove the eSIM from your phone, you cannot get it back. Keep it installed until your trip is over.

Install on an iPhone

Before you install, turn off Wi-Fi Assist (Settings, then Mobile Service, at the bottom of the page). When Wi-Fi is weak it switches to mobile data, which can be your new eSIM line, and your plan would then start before your trip.

  1. Open Settings, then Mobile Service (Cellular).
  2. Tap Add eSIM, then Use QR Code, and scan the QR code from your order.
  3. Give the line a name you will recognise, such as Trip.
  4. Choose that line for mobile data, and turn on Data Roaming for it.

Install on an Android phone

  1. Open Settings, then Network and Internet or Connections, then SIMs.
  2. Tap Add eSIM (on some phones, Download a SIM instead), and scan the QR code from your order.
  3. Name the line, choose it for mobile data and turn on data roaming for it.

Menu names vary between makers and software versions. If you cannot find the option, search your settings for eSIM.

If something does not work

  • The QR code is usually ready at once, but it can take up to 10 minutes. Check your email and your order page.
  • Restart your phone and check that the esimrails line is selected for mobile data and that data roaming is on.
  • Still stuck? Open a support ticket and tell us your phone model and what you see.